Concierge services make sense

by Joan Silverstein, Center City Concierge

Some benefits can make an impact in the lives of employers and employees alike.  In today’s economy, how do you offer a more creative and cost cutting benefit that will:

  • Improve productivity?
  • Enhance workplace satisfaction?
  • Boost employee commitment?
  • Reduce absenteeism?

A concierge service is one such benefit. You might not think about concierge services other that those offered in hotels. But corporate concierge services are becoming more commonplace, since work/life balance affects everyone.

A corporate concierge can plan meetings, help employees during relocation, do web research, assist in cost-effective employee appreciation programs, perform personal shopping, plan special events and find a pet sitter, house cleaner or plumber.

Ten percent of the workday can be spent on personal tasks, according to the American Institute of Stress. Add to that the absenteeism resulting from the need to attend to life’s necessities, and you can see how these factors have a major impact on productivity and efficiency.

Ultimately, by offering concierge services to employees, you are acknowledging their commitment by providing them with a very valuable resource — time.

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This entry was posted in Advice for small businesses and tagged by Audrey Julienne. Bookmark the permalink.

About Audrey Julienne

Audrey Julienne is an independent marketing expert who helps companies and brands navigate the marketing, advertising and promotion seas. Through a successful career both in agencies and as a marketing manager for a $20 million brand in the US, she acquired a solid grasp of all promotional tactics, both on and off-line and their relevance to one’s objective and situation. Audrey graduated in 1994 with a master in Information & Communication from Aix-Marseille University in France. She then followed a post-grad program specializing in Corporate Communication. After experiencing the client side and working for a retail brand in France, she decided to explore the agency side. Through her project manager position, she touched all sides of the prism: brand identity, packaging and merchandising, media-purchase, web design and on-line promotions, print, TV and radio productions, direct marketing, public relations… In 2004, Audrey moved to Philadelphia to overview the marketing initiatives for a French pharmaceutical laboratory and participated in the company’s double- digit growth for 3 years. In 2008 she created Raison d’Etre, with the objective of bringing her corporate level knowledge and experience to the small business industry. To keep up with the constant changes in the marketing and advertising world, Audrey is actively involved in the Philadelphia Advertising Club and Center City Proprietors Association, where she sits on committees.

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